We are meticulous and take great care in packaging our goods to you.
Packages are despatched within 1 business day after receipt of payment and are shipped via Auspost. Express delivery is also available for most items.
Shipping fees include handling and packing fees but vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
If you have any issues with the manner of how we have packaged our goods, please do not hesitate to contact us at firstname.lastname@example.org.
If you experience any delays with receiving your goods, we understand that you are eager to receive your goods but please ensure you have allowed ample time from the day of despatch before contacting us.
In the event of a product has not been delivered, which has no tracking information, we will offer a refund or exchange of goods. If the item is delivered after refund/replacement has been issued we can only rely on your honesty and good-will to contact us and return the items at our cost.
Please see table below for Auspost standard delivery times. Times are approximation only and are aggregated from Auspost website.
|Destinations||Estimated Delivery Time (Business days)|
|Within Melbourne Metro||2 Days|
|Outside Metro Melbourne||4 days|
|Interstate from Melbourne||5-6 days|